Why don’t I have a dial tone?

• Check that all cords are properly connected
• Make sure the AC power supply is plugged in and the power is turned on
• Make sure the headset/handset toggle switch is in the headset position (for corded units used in conjunction with amplifier)
• Make sure the system is in "headset" mode (for wireless units)
• Make sure the battery is charged
• Adjust the headset compatibility setting

Why can’t the other person hear me?

• Make sure the mute button is off
• Re-adjust microphone volume ("transmit" volume)
• Move closer to base station as you may be out of range
• Check the position of the microphone
• Increase the transmit volume

Why do I hear a buzzing, humming or echo?

• Base station may be too close to the telephone or computer
• Transmit/receive volumes are too high
• Telephone compatibility switch needs adjustment
• Out of transmission range

Why is there a beep in my headset?

Wireless:

• Battery is getting low
• Out of range
• Mute function is on

Corded:

• Low batteries in amplifier

Why doesn’t the handset lifter lift? (For Wireless)

• Ensure the lifter is mounted properly and securly
• Adjust the height if handset is not being lifted high enough
• Ensure the lifter is plugged into the AUX port on the base/charger unit

Why doesn’t the headset ring in my ear? (For Wireless)

• Increase the ring sensitivity control
• Change the ring type
• Increase volume of the ring
• Ensure ring detector is over the speaker of the telephone

Why does the headset ring constantly?

• Decrease ring sensitivity control
• Lower the volume of the ring
• Ring detector on the speaker of the telephone may not be needed