Manual

A manual (included with the headset) provides necessary information to keep equipment working properly . Also included are tips, set up instructions, frequently answered questions (FAQ’s) and trouble shooting.

Clothing Clip (CC)

The CC makes any headset more comfortable by transferring the weight of the cord from the user’s head to the user’s collar. The CC can be positioned anywhere along the headset cord and prevents the cord from disconnecting from the earphone.

Quick Disconnect (QD)

The QD allows you to leave your desk while still wearing your headset. When leaving your desk, simply pull apart the two QD pieces and snap them back together when you return. This eliminates the need to continually take your headset on and off and reposition it on your head or ear every time you need to leave your desk. The QD also acts as an "on hold" function. If you accidentally pull apart during a call, simply snap the QD pieces back together to resume your call.

The QD is located between the headset cord and the bottom cord (curly cord). By correctly connecting and disconnecting you will prevent the cord from fraying and breaking. Proper use of the QD will extend the life of your cords.

Microphone

The microphone’s location affects the quality of sound your caller hears. Proper positioning of the microphone alleviates the necessity of raising your voice to be heard and prevents potential distortion of your voice. Install the microphone approximately one inch from your face between your chin and bottom lip.

Volume Controls

A headset amplifier (small box which connects to the phone) is equipped with two controls for volume. Establishing the correct outgoing/incoming volume will allow both you and your caller to enjoy a clear conversation.

Storing and Caring for a Headset

Proper storage of a headset prolongs its life (body and mechanics). Carefully hang the headset on a stand or hang the headset over the edge of your desk or cubicle wall. Do not wrap the headset cords tightly around the amplifier when putting it away.

Handled correctly, headsets last for years. A flexible microphone boom can handle day-to-day wear and tear including minor adjustments. On the other hand constant fine-tuning could shorten the life of the headset.

Cleaning

Headsets should be cleaned regularly to remove makeup, sweat, food and dust. Isopropyl alcohol can be used to clean the metal parts of a headset while a damp soft cloth is recommended for the plastic pieces or cords. Caution: Using alcohol on the plastic pieces/cords may cause splitting and fraying.

In order to extend the life of headsets, NRG recommends regular reconditioning including sanitizing and, when necessary, replacing parts such as ear/stabilizer cushions, etc. This is especially important when headsets are being shared or allocated to new users.

Protection

Exercise good judgment to prolong the life of a headset. Extreme heat can deform the plastic in a headset while cold weather causes the cord/other plastic parts to become brittle and stiff.

Static

If static is experienced, touching something else first before using a telephone or headset will release the static. Most equipment today is protected for ESD (electrostatic discharge); however some people conduct more static electricity and some products have different levels of protection. Cleaning the headset contacts regularly will also reduce static.

Accessories

Accessories protect electronic equipment from the environment and provide the user with greater comfort. Accessories include ear pads, voice tubes, ear tips, windscreens, etc. Replacing parts varies from user to user dependent on usage and maintenance.